• FAQs




Q: Where is your company located?How can I visit there?

A: Our factory is located in WUXI City,China.

Q: What's your payment term?

A: Usually,we request 30% by T/T in advance,balance to be paid before shipment,or 100% by irrevocable confirmed L/C payable at sight.We also accept payment to be transferred through SINOSURE

Q: Can I have my own customized product?

A: Yes,Your customized requirements for color,logo,design,package,carton mark,your language manual etc.are very welcome.

Q: What is the delivery time?

A:It will take about 45 days to finish an order.But the exact time is according to actual situation.

Q:Can I mix different models in one container?

A:Yes.Different models can be mixed in one container.

Q:Can I get some samples?

A:We are honored to offer you samples for quality check. Sample of each model should be one piece.

Q. What is your terms of packing?

A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q.Do you have the e-bikes in stock?

A: No, to keep the quality, all e-bikes will be newly produced against you order, including the samples.

Q. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery

Q: How do you make our business long-term and good relationship?

A:1. We keep good quality and competitive price to ensure our customers profit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from and how much they paid in ths business.


Q: How long is your warranty period?

A: Two years limited warranty. If is our problem,we will provide new spare parts and guide you to repair by video.

Q: How about your R&D capability and factory scale?

A: We have a strong 10 engineers R&D team and launch 4 new models every 6 months.


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